Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are rare, damages do happen once in a while. It is the responsibility of the customer to inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Fedex Freight, Estes, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
Materials and discrepancies: Due to the nature of the furniture business, we cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite will differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the website may differ in color due to differences in the resolution of computer monitors.
Leather: NJModern uses only the finest Italy leather in finishing of our furniture. In order to keep our collection affordable, your piece may also include "leather-match" material such as vinyl in areas of the piece that are not for seating such as the back and sides of some the items. This does not take away from the appearance or durability of the piece. However, if you require "Full Leather" for your furniture, please contact us to discuss the upcharge for full leather.